ServiceNow ITOM · Technology Workflows
See the service. Not just the server.
Operations teams have more monitoring than ever and less clarity. Alerts arrive in thousands, without context about which service is affected or which change caused them. RIZ-ON implements ServiceNow ITOM so operations sees infrastructure the way the business does: as services.
The challenge
Why it matters now
Alert floods
Monitoring tools generate noise that hides the events that matter.
Unknown dependencies
Nobody can say which applications depend on a server until it fails.
Cloud without visibility
Hybrid and multi-cloud resources change faster than any manual inventory.
What changes with RIZ-ON
From — to
- Thousands of alertsA handful of actionable, correlated events
- Manual inventoriesContinuous discovery
- Guessing impactService maps that show who is affected
- Reactive firefightingAnomalies caught before users notice
What we deliver
The work
- 01
Discovery and Service Graph
Automated discovery of on-premise and cloud infrastructure, populated through Service Graph connectors.
- 02
Service mapping
Top-down and tag-based mapping of business and application services.
- 03
Event management and AIOps
Event correlation and alert grouping integrated with your monitoring stack.
- 04
Cloud visibility
Cloud resource discovery and governance across providers.
ServiceNow capabilities
On the platform
- Discovery
- Service Mapping
- Event Management
- Health Log Analytics
- Metric Intelligence
- Service Graph Connectors
- Cloud Insights
- Service Operations Workspace
We configure before we customise, so your platform stays upgradeable.
Our approach
The RIZ-ON model, applied
- 01
Understand
Assess monitoring landscape, CMDB maturity and critical services.
- 02
Design
Define discovery scope, credentials strategy and service mapping approach.
- 03
Build
Deploy MID servers, discovery patterns, connectors and event rules.
- 04
Activate
Operationalise with operations teams; link events to incidents and changes.
- 05
Evolve
Tune correlation and extend to anomaly detection and automated remediation.
Business outcomes
What you should expect
- Lower alert noise
- Faster root-cause identification
- Accurate impact for every incident
- Reliable cloud and infrastructure data
Related customer stories
Proof, not promises
- Configuration foundations
A CMDB measured against CSDM, with a plan to match
A shared view of service data, with a remediation plan the client could budget, sequence and defend internally.
CMDB · ITOMRead the story - Customer service transformation
From IT service management to true customer service management
One case model and a clear view of customers, subscribed services and consumed services, giving every team smoother follow-up in a modern workspace.
CSM · ITSMRead the story
Related
Connected work
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.