Service · Run
Run it. Then make it better.
Go-live is where value starts, not where it ends. RIZ-ON's managed services keep your platform healthy, upgraded and secure, and turn your improvement backlog into steady releases of new value.
What’s included
Managed Services
- 01
Platform administration
Day-to-day administration, access, configuration changes and user support for your platform team.
- 02
Release & upgrade management
Twice-yearly ServiceNow upgrades planned, tested and executed with minimal disruption.
- 03
Enhancement delivery
A prioritised backlog of improvements delivered in regular sprints.
- 04
Health & performance monitoring
Proactive monitoring of instance health, performance, security and licence use.
- 05
Continuous AI & automation
New automations and AI use cases introduced as the platform and your data mature.
- 06
24/7/365 critical hotline
A hotline for critical incidents, every day of the year, with agreed response times.
- 07
Governance & reporting
Planned governance meetings and a monthly report on service levels, backlog and platform health.
Engagement models
Choose how we work together
- Engagement model
Standard support
Keeps your instance stable: incident and request management, upgrade management and agreed service levels. Includes the 24/7/365 hotline, governance meetings and monthly reporting.
- Engagement model
Extended support
Everything in standard support, plus advisory, performance optimisation and a dedicated DevOps capacity for continuous improvement.
- Engagement model
Platform partnership
Full platform ownership alongside your team, with a shared roadmap, enhancement delivery and value reporting in RIZ-ON Pulse.
Our approach
From ambition to action.
- 01
Understand
Business priorities, processes, architecture and current platform maturity.
- 02
Design
Target operating model, workflows, data architecture and user experience.
- 03
Build
Configure, integrate and develop the ServiceNow environment.
- 04
Activate
Deploy, migrate, train, adopt and measure.
- 05
Evolve
Optimise continuously through automation, analytics and AI.
Business outcomes
What you should expect
- A platform that stays current
- Fewer incidents on the platform itself
- Steady delivery of improvements
- Measured value after go-live
Across every workflow
Where we apply it
What should move next?
Tell us what you’re trying to change. We’ll help you determine the next move.